A live chat is one of the ways of communication supplied by some hosting suppliers as a part of their support service. Depending on the supplier, the chat is used for pre-sales, billing and/or tech support. This method of contact is quicker in comparison to a support ticket and it'll make it less likely to misunderstand or misspell anything as compared to a telephone call with a representative. What's more, if the problem that you experience needs some time to be investigated and dealt with, you are able to do something else at the same time rather than just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service for free provided that you have Internet access even if your hosting supplier is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that many troubles are often resolved when you talk to a live person, we supply a live chat service for all of our prospective and existing customers. The chat is online every single day and our support agents will assist you with a number of questions and problems. If you are not our client yet, you are able to find out more about our shared web hosting plans and the hosting environment in general in order to make sure that your web sites will function effectively on our servers. If you already have an account and you've got some questions or you experience any problems with some of our services, you can get in touch with us through the live chat and we will supply you with the required information or assist you to troubleshoot the issue. You'll have to open a support ticket for some problems which require more time or the expertise of a system administrator, still for numerous basic troubles you can receive help right away.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is accessible every single day, even on weekends and holidays. It's the most effective way to find out more about our Linux semi-dedicated services if you don't have an account yet or to have some problem resolved in case you're a customer and our customer support representatives will assist you live no matter what time of the day you join our chat. In case you are unsure which package is more suitable for your web sites, in case you need a piece of advice whether you should acquire a particular upgrade and how to order it or when you experience difficulties setting up an email account on your computer, you can get in touch with us and we will supply you with the necessary information instantly. The live chat is accessible even after our telephone lines are off for the day, therefore if you have an account with us, you can rest assured that you will always enjoy instant help with any kind of question or trouble that comes up.