Tech Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be dealt with within maximum sixty minutes after the trouble ticket or email was received. If your issue requires further assistance from an administrator, we’ll forward the support ticket or the email to the person in charge, without delay and we will leave a comment to notify you that more time will be required for finding the best solution. And if you make use of the Optional Managed Services package, all of the server administration services included there will be carried out whenever you choose.
A First–Rate Technical Support Service
Should you require assistance with our Control Panel or with any of the applications that we have pre–installed on the dedicated server for you, don’t hesitate to contact our customer support staff at any moment through the ticketing system. Additionally, if you need help administering your dedicated web hosting server, you can make use of the Optional Managed Services package, that includes weekly OS updates, troubleshooting and software installation procedures, server monitoring and rebooting procedures, backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Section
Our Control Panel was installed by default for every Linux dedicated hosting server. Among its features is a very useful integrated knowledge base that will walk you step by step on everything that you can do. The majority of help articles have video versions that show all the tasks that you can carry out in a highly illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each section of the Control Panel.