The support that you will get from your shared web hosting provider is really important, no matter if you have pre-sales questions and you are not a customer yet, or you have some technical problem with a current account. Timely and correct info about a question or an issue will save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from a real web hosting provider not from a reseller. When you obtain a hosting account via a company that doesn't own its servers and it cannot access them immediately, it is almost certain that you will wait for a few days so as to receive an answer to your question, therefore your sites may stay offline for a long time. In contrast, a supplier that provides different ways of communication and has a technical support team that is available all the time will assist you to right away and help you limit or totally avoid any downtime and possible losses.

24/7 Customer Support in Shared Web Hosting

We offer 24/7 billing, customer and tech support for all our Linux shared web hosting services. Even if you are not our client yet and you have some questions, we can give you a hand promptly and provide the necessary information, to give you a choice to make the very best decision when you buy a new hosting account. We're available twenty-four seven, including holidays and weekends, and we supply numerous means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we have multiple phone numbers all over the world, so you'll be able to call the one which is closer to you. The max response time for the emails and your tickets is one hour. The standard response time is no more than 15-20 min, so you can forget all about waiting for days and nights to receive assistance for any task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to get timely assistance, particularly when your site is not running properly for whatever reason. All of our Linux semi-dedicated services come with 24/7 customer and tech support, thus if something comes up, you are able to use several methods to contact us - phone line with multiple local numbers globally, live chat, e-mail messages and support tickets. The first two choices are for pre-sales, billing and common issues, which means that in case you don't have an account yet, for instance, you're able to find more info for our solutions, or we can help you with uncomplicated tech issues. The second two options are for solely technical issues or anything that's more time-consuming considering that it is much easier to track the correspondence between you and our tech support crew. The warranted maximum response time for them is just one hour, the typical one - 15-20 min, so you will not have to wait for a whole day to receive support as you may have to do when using the services of various other providers.

24/7 Customer Support in VPS Web Hosting

Using our VPS web hosting services, you won't ever have to wait for more than 1 hour in order to get help for any kind of difficulty that you may have with the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open via your billing Control Panel or emails which you send to our technical support crew. In addition, we have local phone numbers in a couple of countries worldwide plus a live chat service where we'll help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the different ways of communication, so no matter what your question or problem is, there is always somebody to help you without delay. If you need assistance with third-party software, that you cannot deploy or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to get well-timed support in general, let alone when you run a whole server, that's why each and every dedicated server that we provide features 24/7 support with 1-hour answer time warranty whatever the problem. The service is totally free for all of the problems with the server or the software that was installed from our admins through the setup, therefore you're able to contact us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you could send an e-mail message, and the actual reply time for both rarely surpasses 30 mins since we have admins available twenty-four hours a day. If you need general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you may employ our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to include to your server plan from your billing Control Panel.