Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting services feature an integrated trouble ticket system, which is an indivisible part of our custom Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia permits you to manage everything associated with the web hosting service itself in the very same place – invoices, files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different admin consoles. If you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with a few clicks of the mouse without having to sign out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of informative articles, which will give you more information and which may help you solve any specific issue even before you actually submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with us and you’d like to get in touch with our technical support team, you’ll be able to post a ticket straight from your Hepsia Control Panel instead of going through an entirely different client support platform like you will have to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket without hassles and to look through older tickets using a clever search box. In addition, you will be able to check the applicable knowledgebase articles that our system will present to you on the basis of the category that you choose for your new ticket. You can accomplish all of the aforementioned operations without leaving your Hepsia Control Panel at any moment, so if you encounter any difficulty or have a query, you can touch base with our support engineers and solve the given problem in less than an hour using one platform.