There are a number of ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a support ticket system. This is the easiest correspondence medium for a variety of reasons. In the event that no support staff representative is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy/paste extensive bits of information without the need to worry about spelling mistakes, and if a given issue needs more time to be fixed or a number of responses must be exchanged, all the information will be in one location, so each party can always see the comments provided by the other one. The downside of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, so if you have to supply info or to follow directions, you’ll need to use no less than two separate accounts and this number may increase in case you wish to administer a couple of domains. Plus, lots of web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting services feature an integrated trouble ticket system, which is an indivisible part of our custom Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia permits you to manage everything associated with the web hosting service itself in the very same place – invoices, files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different admin consoles. If you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with a few clicks of the mouse without having to sign out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of informative articles, which will give you more information and which may help you solve any specific issue even before you actually submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with us and you’d like to get in touch with our technical support team, you’ll be able to post a ticket straight from your Hepsia Control Panel instead of going through an entirely different client support platform like you will have to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket without hassles and to look through older tickets using a clever search box. In addition, you will be able to check the applicable knowledgebase articles that our system will present to you on the basis of the category that you choose for your new ticket. You can accomplish all of the aforementioned operations without leaving your Hepsia Control Panel at any moment, so if you encounter any difficulty or have a query, you can touch base with our support engineers and solve the given problem in less than an hour using one platform.